MUCK BOOT COMPANY: TERMS AND CONDITIONS OF
These supply terms (the “Terms”), together with
our Privacy Statement and our website’s Terms and Conditions
provide you with information about us and the legal terms and conditions on
which we supply any of the footwear or other goods (the “Footwear”)
listed on our website (“our site”) to you.
These Terms will apply to any contract between us for
the sale of Footwear to you (the “Contract”). Please
read these Terms carefully and make sure that you understand them, before
ordering any Footwear from our site. Please note that by ordering any of our
Footwear, you agree to be bound by these Terms and the other documents
expressly referred to in it and prior to placing your order you will be
required to click an “I Accept” button to demonstrate your acceptance of these
You should print a copy of these Terms for future
We amend these Terms from time to time as set out in
clause 4. Every time you wish to order Footwear, please check these Terms to
ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are in the
English language, but for convenience versions of these Terms and any Contract
between us may be provided in other languages, but the English version shall
INFORMATION ABOUT US
We operate the website
www.muckbootcompany.eu. We are Honeywell Safety Products UK Ltd, a company
registered in England and Wales under company number 1093827 and with our
registered office and main trading address at Unit 3 Elmwood, Chineham Business Park, Basingstoke
RG24 8WG, UK. Our VAT number
To contact us, please
contact our Customer Care Team https://www.muckbootcompany.eu/page/contactus.
USING THIS SITE
Your use of our site is
governed by our site’s Terms and Conditions https://www.muckbootcompany.eu/page/termsandconditions.
Please take the time to read these, as they include important terms which apply
OUR USE OF YOUR
We only use your
personal information in accordance with our Privacy Statement ttp://honeywell.com/privacy/pages/en.aspx. For details, please see our Privacy
Statement. Please take the time to read these, as they include important
terms which apply to you.
VARIATION OF THESE TERMS
We may revise these
Terms from time to time in the following circumstances:
changes in how we accept
payment from you;
4.1.2 changes in relevant
laws and regulatory requirements.
Every time you order
Footwear from us, the Terms in force at that time will apply to the Contract
between you and us.
Whenever we revise the
Terms in accordance with this clause 4, we will keep you informed and give you
notice of this by stating at the top of this page that these Terms have been
amended and the relevant amendment date.
CONCLUDING A CONTRACT
For information on how
to place on order on our site, please see our page https://www.muckbootcompany.eu/page/faqs.
Our order process is
designed to allow you to check and amend any mistakes before submitting your
order to us. Please take the time to read and check your order at each page of
Once you have confirmed
your order you will receive two emails:
The first email will be
sent immediately to the email address you provided during checkout, to confirm
the order. You will need this number to track your order online, or to make a
return or exchange at a later date.
The second email will be
sent to you once the order has been processed and shipped from our distribution
centre. This email will contain a tracking number for your purchase (Dispatch
Confirmation). The Contract between us will only be formed when we send
you the Dispatch Confirmation.
If we are unable to
supply you with Footwear for which you have placed an order, for example
because that Footwear is not in stock or no longer available we will inform you
of this by e-mail and we will not process your order. If you have already paid
for the Footwear, we will refund you the full amount as soon as possible and in
any event within 14 calendar days.
All orders are subject
to bank authorisation prior to processing. Your credit or debit card will be
billed once the order has been processed and shipped from our distribution
centre. Your credit card statement may say The Muckboot Company UK.
We accept the following
forms of payment: VISA and Mastercard. At this time we cannot accept PayPal,
cash, COD, cheques, money orders or bank gift cards.
The name and billing
address you provide must match the name and billing address on record with your
credit card company.
RETURNS POLICY AND
You have a legal right
to cancel a Contract during the period set out below in clause 7.2. This means
that during the relevant period if you change your mind or for any other reason
you decide you do not want to keep the Footwear, you can notify us of your
decision to cancel the Contract and receive a refund.
Your legal right to
cancel a Contract starts from the date of the Dispatch Confirmation, which is
the date the Contract between you and us is concluded. If the Footwear have
already been delivered to you, you have a period of 14 (fourteen) working days
in which you may cancel, starting from the day after the day you receive the
To cancel a Contract,
please contact us in writing to tell us by sending an e-mail to our Customer
Care Team. You may wish to keep a copy of your cancellation notification for
your own records. If you send us your cancellation notice by e-mail, then your
cancellation is effective from the date you sent us the e-mail to us.
If you cancel a Contract
before you receive our Dispatch Confirmation, you will receive a full refund of
the price you paid for the Footwear including applicable delivery charges. We
will process the refund due to you as soon as possible and in any event within
14 calendar days of the day on which you gave us notice of cancellation as
described in clause 7.3. If you cancel a Contract after you receive our
Dispatch Confirmation, you will receive a full refund of the price you paid for
the Footwear excluding any enhanced delivery charges insofar as they differ
from the standard delivery charges. We will process the refund due to you
within 14 calendar days of the day on which we receive back the Footwear
provided that they comply with the requirements of clause 7.7.
If you have returned the
Footwear to us under this clause 7 because they are faulty or mis-described, we
will refund the price of defective Footwear in full, any applicable delivery
charges, and any reasonable costs you incur in returning the item to us. You
should return the Footwear using the shipping label included with your
shipment. We will process the refund due to you within 14 calendar days of
the day on which we receive back the Footwear provided that our investigation
of the Footwear identifies that they are defective. If our investigation shows
that the Footwear is not defective, we will return the Footwear to you.
We refund you on the
credit card or debit card used by you to make payment.
If you want to return
Footwear which has already been delivered to you, you must use the return
shipping label included with your shipment. If you return the Footwear in
accordance with clause 7.4, you are responsible for paying the cost of
shipment. If you return the Footwear in accordance with clause 7.5, we will
pay the reasonable costs of returning the item to us. The product must be in
new condition and have all packaging material, original tags and labels in
place. Failure to comply with the returns policy will force a quality
inspection that will result in a delay receiving any credit to your account.
As a consumer, you will
always have legal rights in relation to Footwear that are faulty or not as
described. These legal rights are not affected by the returns policy in this
clause 7 or these Terms.
DELIVERY OF THE FOOTWEAR
Your order will be
fulfilled by the estimated delivery date set out in the Dispatch Confirmation
and in any event within 30 calendar days. Fulfilment of the delivery will be
made from our warehouse in England.
Delivery will be
completed when the Footwear is delivered to the address you gave us.
The Footwear will be
your responsibility from the completion of delivery.
You own the Footwear
once we have received payment in full, including all applicable delivery
We deliver to the
countries listed on this page insert link to list of international delivery
locations that will be covered (the “International Delivery Destinations”).
However there are restrictions on some Footwear for certain International
Delivery Destinations, so please review the information on that page carefully
before ordering Footwear. We cannot fulfil orders outside the International
Delivery Destinations at this time.
If you order Footwear
from our site for delivery to one of the International Delivery Destinations,
your order may be subject to import duties and taxes which are applied when the
delivery reaches that destination. Please note that we have no control over
these charges and we cannot predict their amount.
You will be responsible
for payment of any such import duties and taxes. Please contact your local
customs office for further information before placing your order if you are
located outside of the European Union.
You must comply with all
applicable laws and regulations of the country for which the Footwear are
destined. We will not be liable or responsible if you break any such law.
The prices of the
Footwear will be as quoted on our site from time to time. We take all
reasonable care to ensure that the prices of Footwear are correct at the time
when the relevant information was entered onto the system.
Prices for our Footwear
may change from time to time, but changes will not affect any order which we
have confirmed with a Dispatch Confirmation.
The price of Footwear
includes VAT (where applicable) at the applicable current rate. However, if the
rate of VAT changes between the date of your order and the date of delivery, we
will adjust the VAT you pay, unless you have already paid for the Footwear in
full before the change in VAT takes effect.
The price of a Footwear
does not include delivery charges. Our delivery charges are as quoted on our
site from time to time. To check relevant delivery charges, please refer to our
Delivery Charges https://www.muckbootcompany.eu/page/faqs.
We provide a warranty
that on delivery and for a period of 12 months from delivery, the Footwear
shall be free from material defects. However, this warranty does not apply in
the circumstances described in clause 10.2. For questions about this warranty,
please contact our Customer Care team through the contact us page https://www.muckbootcompany.eu/page/contactus.
The warranty in clause
10.1 does not apply to any defect in the Footwear arising from:
fair wear and tear;
wilful damage, abnormal
storage or working conditions, accident, negligence by you or by any third
if you fail to use the
Footwear in accordance with the user instructions;
alterations, repairs or modifications not performed by us;
use of Footwear after
such Footwear has sustained damage rendering unsafe for use in the environment
for which it was designed; or
damage caused by
chemical and foreign substances.
This warranty is in
addition to your legal rights in relation to Footwear that are faulty or not as
OUR LIABILITY TO YOU
We only supply the
Footwear for domestic and private use. You agree not to use the Footwear for
any commercial, business or re-sale purposes, and we have no liability to you for
any loss of profit, loss of business, business interruption, or loss of
We will not be liable,
in contract, tort (including, without limitation, negligence), pre-contract or
other representations (other than fraudulent or negligent misrepresentations)
or otherwise out of or in connection with the Terms for:
damage suffered due to use of Footwear with improper or inadequate fit; or
damage suffered due to use of safety Footwear after such Footwear has sustained
damage rendering it unsafe for use in the environment for which it was
damage suffered due to use of Footwear other than in accordance with its
instructions for use. In particular, the Footwear is not designed to provide
protection from snakebites or bites from other wildlife; or
any economic losses
(including without limitation loss of revenues, profits, contracts, business or
anticipated savings); or
any loss of goodwill or
any special or indirect
suffered or incurred by that party arising
out of or in connection with the provisions of any matter under these Terms.
Nothing in these Terms
shall exclude or limit our liability for death or personal injury resulting
from our negligence or that of our servants, agents or employees.
When we refer, in these
Terms, to "in writing", this will include e-mail.
To cancel a Contract in
accordance with your legal right to do so as set out in clause 7, you must
contact us in writing by sending an e-mail to our Customer Care Team https://www.muckbootcompany.eu/page/contactus. You may wish to keep a copy of your
cancellation notification for your own records. If you send us your
cancellation notice by e-mail, then your cancellation is effective from the
date you sent us the e-mail to us.
If you wish to contact
us in writing for any other reason, you can send this to us by e-mail to
Customer Care: https://www.muckbootcompany.eu/page/contactus.
If we have to contact
you or give you notice in writing, we will do so by e-mail or by pre-paid post
to the address you provide to us in your order.
We may transfer our
rights and obligations under a Contract to another organisation, but this will
not affect your rights or our obligations under these Terms.
You may only transfer
your rights or your obligations under these Terms to another person if we agree
in writing. However if you have purchased a Footwear as a gift, you may
transfer the benefit of our warranty in clause 10 to the recipient of the gift
without needing to ask our consent.
This contract is between
you and us. No other person shall have any rights to enforce any of its terms,
whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
However the recipient of your gift of Footwear will have the benefit of our
warranty at clause 10, but we and you will not need their consent to cancel or
make any changes to these Terms.
Each of the paragraphs
of these Terms operates separately. If any court or relevant authority decides
that any of them are unlawful or unenforceable, the remaining paragraphs will
remain in full force and effect.
If we fail to insist
that you perform any of your obligations under these Terms, or if we do not
enforce our rights against you, or if we delay in doing so, that will not mean
that we have waived our rights against you and will not mean that you do not
have to comply with those obligations. If we do waive a default by you, we will
only do so in writing, and that will not mean that we will automatically waive
any later default by you.
Please note that these
Terms are governed by English law. This means a Contract for the purchase of
Footwear through our site and any dispute or claim arising out of or in
connection with it will be governed by English law. You and we both agree to
that the courts of England and Wales will have non-exclusive jurisdiction.
However, if you are a resident of Northern Ireland you may also bring
proceedings in Northern Ireland, and if you are a resident of Scotland, you may
also bring proceedings in Scotland.