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Home|The Original Muck Boot Company™| High Performance Outdoor Footwear – Shipping Information


Shipping Information

  • UK / Ireland
    • DPD Courier Service - Next day Delivery = £ 6.78
  • European Countries
    • DPD Courier Service - 3-5 Day Delivery = £16.80

Order Processing, Ship and Delivery

  • Orders placed before 3pm will ship the same working day.
  • Orders placed after 3pm will ship the following working day.
  • Orders placed Sat-Sun will ship the following Monday.

Once your order has been confirmed you will received the following:

  • Confirmation e-mail: This e-mail will contain your order reference number. You will need this number should you need to speak with our Customer Service team.
  • Despatch e-mail: This second e-mail will be sent once the order has been processed and shipped from our distribution centre. Additionally it will contain your DPD Tracking reference number so that you can track your delivery online.
    • Our Carrier (DPD) will contact you by SMS confirming date and time of delivery.
Returns Policy

If you have purchased items through our website and they do not meet your expectations on either fit or appearance, they may be returned within 14 days from the day after you have received your order. The product must be in NEW condition and have ALL packaging material, original tags and labels in place. Failure to comply with the returns policy will force a quality inspection, which may cause a delay crediting your account.

If you need to return any item please contact our Customer Services team by email or telephone.

See our Terms & Conditions pages for more information.

All orders are subject to bank authorization prior to processing. Your credit/debit card will be billed once the order has been shipped from our distribution centre. Your card statement may say “The Muckboot Company UK“

Payments we accept

Muckbootcompany.com accepts the following forms of payment: Visa, MasterCard. At this time we cannot accept PayPal, Cash, Postal orders, COD, Cheques or Bankers’ Drafts.

The name and billing address you provide must match the name and billing address on record with your credit/debit card company.

Your credit/debit card will be billed once the order has been processed and shipped from our distribution centre in the UK.

Secure, safe shopping

Although we cannot guarantee the security of internet transactions, we are using industry-standard encryption to ensure that the information you send us reaches only The Original Muck Boot Company ®. Our site transactions are secured by DigiCert (www.digicert.com), a leading company in the field of e-Commerce security. Credit card transactions are processed through Authorize.net.

 

MUCK BOOT COMPANY: TERMS AND CONDITIONS OF SUPPLY

These supply terms (the “Terms”), together with our Privacy Statement and our website’s Terms and Conditions provide you with information about us and the legal terms and conditions on which we supply any of the footwear or other goods (the “Footwear”) listed on our website (“our site”) to you.

These Terms will apply to any contract between us for the sale of Footwear to you (the “Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Footwear from our site.  Please note that by ordering any of our Footwear, you agree to be bound by these Terms and the other documents expressly referred to in it and prior to placing your order you will be required to click an “I Accept” button to demonstrate your acceptance of these Terms.

You should print a copy of these Terms for future reference.

We amend these Terms from time to time as set out in clause 4. Every time you wish to order Footwear, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are in the English language, but for convenience versions of these Terms and any Contract between us may be provided in other languages, but the English version shall prevail.

1.                        INFORMATION ABOUT US

1.1                     We operate the website www.muckbootcompany.eu. We are Honeywell Safety Products UK Ltd, a company registered in England and Wales under company number 1093827 and with our registered office and main trading address at Unit 3 Elmwood, Chineham Business Park, Basingstoke RG24 8WG, UK.  Our VAT number is GB362666142.

1.2                     To contact us, please contact our Customer Care Team https://www.muckbootcompany.eu/page/contactus.

2.                        USING THIS SITE

2.1                     Your use of our site is governed by our site’s Terms and Conditions https://www.muckbootcompany.eu/page/termsandconditions. Please take the time to read these, as they include important terms which apply to you.

3.                        OUR USE OF YOUR INFORMATION

3.1                     We only use your personal information in accordance with our Privacy Statement ttp://honeywell.com/privacy/pages/en.aspx. For details, please see our Privacy Statement. Please take the time to read these, as they include important terms which apply to you.

4.                        VARIATION OF THESE TERMS

4.1                     We may revise these Terms from time to time in the following circumstances:

4.1.1                changes in how we accept payment from you;

4.1.2    changes in relevant laws and regulatory requirements.

4.2                     Every time you order Footwear from us, the Terms in force at that time will apply to the Contract between you and us.

4.3                     Whenever we revise the Terms in accordance with this clause 4, we will keep you informed and give you notice of this by stating at the top of this page that these Terms have been amended and the relevant amendment date.

5.                        CONCLUDING A CONTRACT

5.1                     For information on how to place on order on our site, please see our page https://www.muckbootcompany.eu/page/faqs.

5.2                     Our order process is designed to allow you to check and amend any mistakes before submitting your order to us. Please take the time to read and check your order at each page of the process.

5.3                     Once you have confirmed your order you will receive two emails:

5.3.1                The first email will be sent immediately to the email address you provided during checkout, to confirm the order. You will need this number to track your order online, or to make a return or exchange at a later date. 

5.3.2                The second email will be sent to you once the order has been processed and shipped from our distribution centre. This email will contain a tracking number for your purchase (Dispatch Confirmation).  The Contract between us will only be formed when we send you the Dispatch Confirmation.

5.4                     If we are unable to supply you with  Footwear for which you have placed an order, for example because that Footwear is not in stock or no longer available we will inform you of this by e-mail and we will not process your order. If you have already paid for the Footwear, we will refund you the full amount as soon as possible and in any event within 14 calendar days.

6.                        PAYMENT

6.1                     All orders are subject to bank authorisation prior to processing. Your credit or debit card will be billed once the order has been processed and shipped from our distribution centre. Your credit card statement may say The Muckboot Company UK.

6.2                     We accept the following forms of payment: VISA and Mastercard.  At this time we cannot accept PayPal, cash, COD, cheques, money orders or bank gift cards.

6.3                     The name and billing address you provide must match the name and billing address on record with your credit card company.

7.                        RETURNS POLICY AND REFUNDS

7.1                     You have a legal right to cancel a Contract during the period set out below in clause 7.2. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep the Footwear, you can notify us of your decision to cancel the Contract and receive a refund.

 

7.2                     Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is the date the Contract between you and us is concluded. If the Footwear have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day after the day you receive the Footwear.

7.3                     To cancel a Contract, please contact us in writing to tell us by sending an e-mail to our Customer Care Team.  You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail to us.

7.4                     If you cancel a Contract before you receive our Dispatch Confirmation, you will receive a full refund of the price you paid for the Footwear including applicable delivery charges. We will process the refund due to you as soon as possible and in any event within 14 calendar days of the day on which you gave us notice of cancellation as described in clause 7.3.  If you cancel a Contract after you receive our Dispatch Confirmation, you will receive a full refund of the price you paid for the Footwear excluding any enhanced delivery charges insofar as they differ from the standard delivery charges. We will process the refund due to you within 14 calendar days of the day on which we receive back the Footwear provided that they comply with the requirements of clause 7.7.

7.5                     If you have returned the Footwear to us under this clause 7 because they are faulty or mis-described, we will refund the price of defective Footwear in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us. You should return the Footwear using the shipping label included with your shipment.    We will process the refund due to you within 14 calendar days of the day on which we receive back the Footwear provided that our investigation of the Footwear identifies that they are defective.  If our investigation shows that the Footwear is not defective, we will return the Footwear to you.

7.6                     We refund you on the credit card or debit card used by you to make payment.

7.7                     If you want to return Footwear which has already been delivered to you, you must use the return shipping label included with your shipment.  If you return the Footwear in accordance with clause 7.4, you are responsible for paying the cost of shipment.  If you return the Footwear in accordance with clause 7.5, we will pay the reasonable costs of returning the item to us.  The product must be in new condition and have all packaging material, original tags and labels in place. Failure to comply with the returns policy will force a quality inspection that will result in a delay receiving any credit to your account.

 

7.8                     As a consumer, you will always have legal rights in relation to Footwear that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 7 or these Terms.

8.                        DELIVERY OF THE FOOTWEAR

General

8.1                     Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation and in any event within 30 calendar days. Fulfilment of the delivery will be made from our warehouse in England.

8.2                     Delivery will be completed when the Footwear is delivered to the address you gave us.

8.3                     The Footwear will be your responsibility from the completion of delivery.

8.4                     You own the Footwear once we have received payment in full, including all applicable delivery charges.

International delivery

8.5                     We deliver to the countries listed on this page insert link to list of international delivery locations that will be covered (the “International Delivery Destinations”).  However there are restrictions on some Footwear for certain International Delivery Destinations, so please review the information on that page carefully before ordering Footwear. We cannot fulfil orders outside the International Delivery Destinations at this time.

8.6                     If you order Footwear from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  Please note that we have no control over these charges and we cannot predict their amount. 

8.7                     You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order if you are located outside of the European Union.

8.8                     You must comply with all applicable laws and regulations of the country for which the Footwear are destined.  We will not be liable or responsible if you break any such law.

9.                        PRICE

9.1                     The prices of the Footwear will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Footwear are correct at the time when the relevant information was entered onto the system.

9.2                     Prices for our Footwear may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

9.3                     The price of Footwear includes VAT (where applicable) at the applicable current rate. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Footwear in full before the change in VAT takes effect.

9.4                     The price of a Footwear does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Charges https://www.muckbootcompany.eu/page/faqs.

10.                     WARRANTY

10.1                  We provide a warranty that on delivery and for a period of 12 months from delivery, the Footwear shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 10.2. For questions about this warranty, please contact our Customer Care team through the contact us page https://www.muckbootcompany.eu/page/contactus.

10.2                  The warranty in clause 10.1 does not apply to any defect in the Footwear arising from:

10.2.1             fair wear and tear;

10.2.2             wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

10.2.3             if you fail to use the Footwear in accordance with the user instructions;

10.2.4             unauthorised alterations, repairs or modifications not performed by us;

10.2.5             use of Footwear after such Footwear has sustained damage rendering unsafe for use in the environment for which it was designed; or

10.2.6             damage caused by chemical and foreign substances.

10.3                  This warranty is in addition to your legal rights in relation to Footwear that are faulty or not as described.

11.                     OUR LIABILITY TO YOU

11.1                  We only supply the Footwear for domestic and private use. You agree not to use the Footwear for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.2                  We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms for:

11.2.1             any damage suffered due to use of Footwear with improper or inadequate fit; or

11.2.2             any damage suffered due to use of safety Footwear after such Footwear has sustained damage rendering it unsafe for use in the environment for which it was designed; or

11.2.3             any damage suffered due to use of Footwear other than in accordance with its instructions for use.  In particular, the Footwear is not designed to provide protection from snakebites or bites from other wildlife; or

11.2.4             any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

11.2.5             any loss of goodwill or reputation; or

11.2.6             any special or indirect losses;

suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms.

11.3                  Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

12.                     COMMUNICATIONS BETWEEN US

12.1                  When we refer, in these Terms, to "in writing", this will include e-mail.

12.2                  To cancel a Contract in accordance with your legal right to do so as set out in clause 7, you must contact us in writing by sending an e-mail to our Customer Care Team https://www.muckbootcompany.eu/page/contactus. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail to us.

12.3                  If you wish to contact us in writing for any other reason, you can send this to us by e-mail to Customer Care: https://www.muckbootcompany.eu/page/contactus.

12.4                  If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

13.                     Other Terms

13.1                  We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. 

13.2                  You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you have purchased a Footwear as a gift, you may transfer the benefit of our warranty in clause 10 to the recipient of the gift without needing to ask our consent.

13.3                  This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However the recipient of your gift of Footwear will have the benefit of our warranty at clause 10, but we and you will not need their consent to cancel or make any changes to these Terms.

13.4                  Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

13.5                  If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

13.6                  Please note that these Terms are governed by English law. This means a Contract for the purchase of Footwear through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.


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