Orders placed are dispatched the next working day.
Online Return Policy
Thank you for choosing The Original Muck® Boot Company. We are committed to 100% customer satisfaction. If for any reason you are not satisfied with your muckbootcompany.co.uk purchase, you may return it within 14 days from the day after you have received your order. This is our promise to you. Please be sure the product is in new condition with the original packing material, tags, labels and any gift with purchase in place.
Once you have confirmed your order, you will receive two e-mails:
Order Confirmation Email: The first e-mail will be sent immediately to the e-mail address you provided during checkout, to confirm the order. This e-mail will contain your order number. You will need this number to track your order online, or to make a return or exchange at a later date.
Delivery Notification Email: The second e-mail will be sent once the order has been processed and dispatched from our distribution center. This e-mail will contain the UPS tracking number for your purchase.
All orders are subject to bank authorisation prior to processing. Your credit/debit card will be billed once the order has been processed and dispatched from our distribution center. Your credit/debit card statement may say HSP Footwear Muck Boots as Honeywell Safety Products (HSP) is the parent company of The Original Muck® Boot Company.
We accept the following forms: Visa, MasterCard. At this time we cannot accept PayPal, Cash, Postal orders, COD, Cheques or Bankers’ Drafts.
We accept :
The name and billing address you provide must match the name and billing address on record with your credit/debit card company.
Your credit/debit card will be billed once the order has been processed and dispatched from our distribution centre.
Although we cannot guarantee the security of internet transactions, we are using industry standard encryption to ensure that the information you send us reaches only The Original Muck Boot Company ®.
Our site transactions are secured by DigiCert (www.digicert.com), a leading company in the field of eCommerce security. Credit card transactions are processed through Authorize.net.